customer service & policies

International Orders: For all international orders please be aware that Belly Dance Store is not responsible for any import/export custom fees that may be charged. These fees are the responsibility of the customer and approximately a percentage of the total cost of the order depending on your country. If you have any concerns, please check with customs in your area before ordering.

Returns: If for any reason you are not happy with your purchase, please notify us right away. You may return unworn or unused merchandise, with all tags attached, within 7 days of purchase. You may also return unworn or unused merchandise, with all tags attached, within 30 days of purchase for an exchange. Please include the original receipt and packing slip. Merchandise must be in original condition without any stains, marks or smells on them. Items must be packaged to protect their shape and we suggest insured mail, so that you have a tracking number. Shipping fees are non-refundable and are the senders responsibility. When refunding, BellyDanceStore is not liable for any paypal fees that may incur. We also ask that you do not wear perfume or deodorant when trying on your purchase which can leave marks and scents and will make the item non-returnable. We reserve the right to refuse returns on items that do not meet hygiene and health regulations or items that smell of smoke or have signs of wear. No refund will be issued if any of the tags are removed or reattached. Please note although you originally may not have paid the full shipping cost, the actual cost of shipping will be subtracted from your refund.

Clearance Items: We do our best to ensure all items that leave our store are in the best shape. Please be aware that some clearance items may have slight imperfections. The same return policy applies to clearance items as to non-clearance items.

Troupe Discounts: If you are interested in purchasing a number of items in quantity for your troupe, we offer discounts off our regular retail prices. Please email us for more details at help@bellydancestore.com.

Wholesale Discounts: Many of our items are available for wholesale purchase. Please email us at help@bellydancestore.com. We will offer you the best prices for your purchase!

Shipping Information: All items are shipped through USPS. The cost of shipment in the U.S are $15.00. Once shipped it takes approximately 2-3 business days for arrival. You may also request your items to be shipped for next day delivery at an additional cost of $15. For all next day delivery your order must be placed by noon and will be shipped the same day. Orders placed after noon will be shipped the next following day. The cost of international shipping is $25. Once shipped it takes approximately 7-10 business. Domestic and international large orders may have additonal shipment costs. We work hard to provide fast shipment to meet all our customer’s needs!

Payment Plan: You can buy any costume and rather than having to pay all the money up front, you can take up to three months and make smaller payments, depending on what you are comfortable with. As long as you pay a minimum of one third of the total amount by the end of the month until it is paid off. For example, if the costume is $300, you will be paying at least $100 each month. If it is $400, you will be paying at least $133 each month.
You may return a costume that has been on hold for you(all return policies apply). You will receive a store credit for the entire amount minus the shipping. If you prefer to have your money back there will be a charge of 10% of the value of the item for restocking fees

If you have any comments or concerns, please contact us and we will make our best effort to make corrections. Our customers are very important to us.

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